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Frequently Asked Questions
Shipping
Order processing takes 7-10 business days. We aim to dispatch orders after processing within 3-5 business days for UK customers. This excludes weekends and public holidays. International orders may take longer. However, once there’s a delay due to unforeseen circumstances, you will be notified.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
Yes, we offer international shipping to select countries. Please check our website or contact our customer service team to confirm if we can deliver to your country.
Payment
We accept major credit and debit cards, including Visa, Mastercard, and American Express. We also offer alternative payment methods such as PayPal and Apple Pay for your convenience.
Return
We have a hassle-free return policy. You can initiate a return within 14 days of receiving your order, provided the item(s) are in unworn, unused, and unaltered condition with all original tags and packaging intact. Please refer to our Return Policy for more details.
To initiate a return, please contact our customer service team with your order number and reason for return. They will guide you through the return process, including providing instructions on where to send the item(s) back.
If you wish to exchange an item, we recommend you email wardrobewarehousehq@gmail.com with the item you want to exchange and size alternatively you can initiate a return for a refund and place a new order for the desired item.
We apologize for any inconvenience caused. Please contact our customer service team immediately with details and photos of the damaged or incorrect item. We will assist you in resolving the issue promptly.
Sale items, intimate apparel (such as lingerie and shapewear), and accessories are generally final sale and cannot be returned. Please check the product description or contact our customer service team for more information.
OTHERS
You can reach our customer service team through email, phone, or by filling out the contact form on our website. For specific contact details, please visit our "Contact Us" page.
We occasionally offer discounts and promotions. To stay updated on our latest offers, be sure to sign up for our newsletter and follow us on social media.
We cannot guarantee order modifications or cancellations once an order is placed. However, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
You can reach our customer service team through email or by filling out the contact form on our website. For specific contact details, please visit our "Contact Us" page.
If you have any additional questions or require further assistance, please do not hesitate to reach out to our customer service team.
We are here to help!